Guest Posted July 12, 2002 Share Posted July 12, 2002 Ich dachte ich stell dass hier auch mal rein - meiner Ansicht nach sollte German Parcel boykotiert werden und möglichst viel "Fan-Mail" bekommen - also wenn die jetzt schon unter Berufung auf §1 WaffG ein Taschenmesser nicht mehr verschicken wollen dann kanns ja wohl nur noch ganz finster werden. Für freundliche Unterstützung bedankt sich Klaus Hallo Forum, der Vorfall betrifft zwar ein Buck-Knive - ich denke aber dass die Aussage der Firma German Parcel das Messer (Taschenmesser) unter $1 WaffG fallen und von German Parcel nicht tranportiert werden kann uns wohl nicht unbeteiligt lassen. Anbei die bisherige Korrespondez (in englisch) Mit freundlichen Grüssen Klaus Dear Joe, pls don´t re-sent this knife yet - seems German Parcel wants trouble - you might want to talk to Mr. Buck to get AKTI involved and should possibly inform USPS too that their German Partner is against all law and regulations harming your business. Not s**** if the NRA would cover such a topic as well ? To German Parcel, while even in your Terms of Service "Schusswaffen" are covered and not "Waffen" in general even when using Waffen as part of your AGB your behaviour is still highly questionable. As pointed out already you are dealing with customers like Globetrotter sending lots of knives through your system and that a "Taschenmesser" or "Pocket Knife" does not fall under the mentioned §1 of the german WaffG should be known to a student of law after the first semester - you might want to check that out. Copies of this incident will be posted in the relevant forums over the Internet - especially the US based Bladeforums and german based Messerforum, the relevant german trade publications have been informed already - as will be the influentel Forum Waffenrecht for the german industry. I can only wish you well in realizing and correcting your error befor your business and public reputation gets harmed too much - until then I will do my best to give you that lesson. Best regards Klaus Stoetzel -----Ursprüngliche Nachricht----- Von: Frank.Schwinn@germanparcel.de [mailto:Frank.Schwinn@germanparcel.de] Gesendet: Freitag, 12. Juli 2002 10:52 An: Klaus.Stoetzel@t-online.de Cc: Joe Houser; Lars-Hein.Olsen@germanparcel.de; Simone.Ammelung@germanparcel.de Betreff: Antwort: Shipping problem with German Parcel / German Custom / # 970 408 54 023 Dear mister Stoetzel, I have spoken to my chief mister olsen again and he told me that these goods are weapons. The reason for that is the german law, I have attached you the article for that in german and in english version. Please look under point 7. here you can find the reason for our return. I hope this will help you, if not donot hesitate to contact me again. (See attached file: Law on Weapons.doc)(See attached file: German Legislation on Weapons.doc) Rgds Frank Schwinn Gruppenleiter Service German Parcel Paket-Logistik GmbH & Co. OHG German PArcel Str. 1-7 36286 Neuenstein Telefon: +49 (0) 66 77 17 720 Telefax: +49 (0) 66 77 17 794 firstname.lastname@example.org http://www.germanparcel.de Wenns drauf ankommt, dass es ankommt Klaus.Stoetzel@t- online.de (Klaus An: "Joe Houser" <JHouser@buckknives.com> Stötzel) Kopie: <Frank.Schwinn@germanparcel.de> Thema: Shipping problem with German Parcel / German 11.07.2002 17:59 Custom / # 970 408 54 023 Bitte antworten an Klaus.Stoetzel Dear Joe, Dear Mr. Schwinn, more updates on that returned 560 knife I had a long and interesting conversation with the Customer Service Manager / Director Mr. Frank Schwinn at German Parcel today after unfruitful attempts to clear up that shipping problem through the normal Service numbers at German Parcel. (I copy Mr Schwinn on this email) The answer I got sofar that German Parcel does not ship any knives at all is not the case according to Mr. Schwinn but only applies to weapons (as I wrote the TOS of German Parcel excludes Firearms from shipping but not knives) - so while the definition of weapon is certainly different depending whom you ask the 560 or 110 Buck Knive would certainly not fall under that definition anyway - at least not in germany as this exact knife is available free of any restrictions (maybe if you are above 18). The only explanation Mr. Schwinn could give me upto now is that custom might have considered this Buck 560 knive ereounously as an illegal weapon and it got returned due to that. It seems there is no system in place (yet) preventing the occasional error or miss-rating of goods as would be possible in informing the customer to give him the chance to clear things up - also sofar there is no tracking system in place enabling a rejected good to be labeled as being rejected by whom (means which customs officer) to be able to "train" such uninformed officers. Seems our problem arose due to the combination of the above - one customs officer intentionally or unintentionally miss-rating this Buck 560 knive as an illegal weapon - and the in my opinion inappropriate and hopefully to be improved handling of such issues through the German Parcel service. Mr. Schwinn proposed that after further investigation he would be willing to reimburse me for the shipping cost (which sofar is carried by Buck Knives) and that he would use the forthcoming replacement shipment as a "trial" for their system to possibly be improved and asked me to let him know the tracking number when things get on the way the next time. As Buck Knives is certainly one of the larger companies shipping knives around the USA and the planet and with CJ Buck being head of AKTI too I thought I try to explain things a bit and hopefully things should get easier for all involved a bit down the road. Thanks Klaus -----Ursprüngliche Nachricht----- Von: Klaus Stötzel [mailto:Klaus.Stoetzel@t-online.de] Gesendet: Donnerstag, 11. Juli 2002 12:25 An: Joe Houser Betreff: WG: Buck / Strider question Dear Joe, more interesting news ..... I just found that the very same "German parcel" proudly claims that the german Outdoor specialist "Globetrotter" is among their top customers - as you can guess Globetrotter is selling lots of knives too (including Buck Knives and they carry the 560 to) and told me that they in fact do ship knives regularly with German Parcel. The plot thickens .... Klaus -----Ursprüngliche Nachricht----- Von: Klaus Stötzel [mailto:Klaus.Stoetzel@t-online.de] Gesendet: Donnerstag, 11. Juli 2002 11:52 An: Joe Houser Betreff: AW: Buck / Strider question Dear Joe, I think things get clearer In the past when you shipped me knives you went through USPS which then used the german forwarder "Deutsche Post" to route things inside germany and for customs. This always worked perfectly without any troubles or delays. Now it seems that earlier this year USPS changed their german partner away from "Deutsche Post" to the company "German Parcel". Besides being rude and unfriendly when trying to track this package they (German Parcel) told me that "knives" are considered "weapons" and following their TOS point 2.3 which states that "firearms" according to $1 of the german weapon law and "dangerous goods" will not be transported by them. Now this is totally B/S (not Buck/Strider) IMO and I think you should talk to USPS about that - they just can´t change partners and without letting customers like Buck Knives know about just cancel the possibility to ship with them. Possibly this is also one issue where CJ Buck and the AKTI might look into Sorry for the trouble Klaus -----Ursprüngliche Nachricht----- Von: Joe Houser [mailto:JHouser@buckknives.com] Gesendet: Mittwoch, 10. Juli 2002 18:52 An: 'Klaus.Stoetzel@t-online.de' Betreff: RE: Buck / Strider question Klaus, I have a feeling you will eventually get your knife, everyone in the "chain" will know it is coming! The label from Germany does not have a phone number or a department name. There is a rather long number printed on the label which I hope will be helpful to you. 97040854023 The box had been opened and re sealed with tape marked German Parcel, zup 1a. I hope any of this helps. Let me know what you think. Take care, Joe -----Original Message----- From: Klaus.Stoetzel@t-online.de [mailto:Klaus.Stoetzel@t-online.de] Sent: Wednesday, July 10, 2002 7:07 AM To: Joe Houser Subject: AW: Buck / Strider question Dear Joe, just talked to the custom office in Frankfurt where all the air parcels are coming in - they positively and absolutely denied that they would ever return anything to the sender without letting the recipient know about to give him the chance to clear things up. They guestimated that the error either occured with one of the postal services (in US or germany) which ereounously might have considered the 560 in question as illegal in germany or with just the US postal service being much too carefull after 9/11 and stopping the knife already in the US. In any case the return was a complete screw-up and I would very much like to assist you in tracking down where it happened to prevent such in the future. As I emailed already in the last email I would very much like to know what paperwork with probably an address or telephon number was included with the returned knife. So to make my points out of the last emails clear: The 560 in question is absolutely legal to own, sell, buy, carry, receive - whatever - in germany. Even if not legal (which is not the case) german customs would have contacted me to try to clear things up - ONLY after unsucessful attempt from my side it might have been sent back but I would except them to possibly seize it then instead of returning - don´t know. I have no idea so far who screwed up but possibly one freight-forwarder / post agency tries to make a "buck" here. Thanks again Klaus -----Ursprüngliche Nachricht----- Von: Joe Houser [mailto:JHouser@buckknives.com] Gesendet: Dienstag, 9. Juli 2002 19:12 An: 'Klaus.Stoetzel@t-online.de' Betreff: RE: Buck / Strider question Klaus, The good news is that the package with your knives arrived! The bad news is that it arrived back here at Buck. :-( It looks like the customs department in Germany called it "inadmissible". I am having our shipping department look into this and will let you know what we find out. Sorry for the delay! Joe Houser -----Original Message----- From: Klaus.Stoetzel@t-online.de [mailto:Klaus.Stoetzel@t-online.de] Sent: Tuesday, July 09, 2002 2:10 AM To: Joe Houser Subject: AW: Buck / Strider question Dear Joe, regarding the Buck/Strider price confusion - if you can´t shed any light - whoelse can ? Regarding my "new toy" ;-) Its well over two weeks since you wrote the 560W/BG42 got shipped - guessing that you didn´t sent it by Pony Express it should take no more than 1 week usually - this is what other shipments from US as well as the last shipment from Buck took to make it here - taking more than two weeks now I fear something went wrong and I would kindly ask you to doublecheck - probably things got mixed up in the shipping department as you wrote you had quite some shipments handed over that day. The 560/wBG42 should have been sent to Klaus Stötzel, Holzweg 3, 79194 Heuweiler, Germany Thanks Klaus -----Ursprüngliche Nachricht----- Von: Joe Houser [mailto:JHouser@buckknives.com] Gesendet: Mittwoch, 3. Juli 2002 23:22 An: 'Klaus.Stoetzel@t-online.de' Betreff: RE: Buck / Strider question Klaus, I took a look in our computer and although it shows both with the same price, $180USD, there is a note saying the spear point is to be $160. I am very confused! Our original price sheet shows them both at the same price too. Sorry no help here. I sure hope your knives arrive soon, I know how hard it is to wait for a new toy! Take care, Joe Houser -----Original Message----- From: Klaus.Stoetzel@t-online.de [mailto:Klaus.Stoetzel@t-online.de] Sent: Wednesday, July 03, 2002 6:56 AM To: Joe Houser Subject: Buck / Strider question Dear Joe, one question to ask you depending on where you look on the web the B/S 881SP Spear Point either is more expensive or at exactly the same price as the B/S 881 Tanto version. Bucks own site has the 881 at 160USD and the 881SP at 180USD MSRP. The large versions 880 and 880SP are the same price no matter where you look. This makes me wonder if this huge difference which places the small Spearpoint at almost the same price as the larger versions is a typo or for real ? Thanks for clearing this up for me Klaus BTW - you see what your great service is good for - I keep bugging you - (while for a good reason - seems a B/S is the next on my must-have list though) - just on a sidenote - impatiently waiting for the postman every day waiting for my 560/BG42 Link to comment Share on other sites More sharing options...
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